1. Help Center
  2. Contacting candidates with the Communication Centre

My texts won't send and the mobile numbers are in grey!

When texting you may see that some candidate mobile numbers are showing in grey.

When sending a text, and you notice that some mobile numbers are in grey, this means you are unable to text them for another 7 days.

To reduce spamming we have certain rules in place. If you have already messaged a candidate in the last 7 days and they haven’t replied, they will be blocked from you contacting them again for 1 week.

Once it’s passed 7 days or they have replied, then you’ll be able to message them.